Shipping policy

Where We Ship

Wineracks.com online shop will ship your order to 100% of businesses addresses in the US , and to every residential address in the US with UPS Home Delivery service. There may be additional charges for orders to PR, AK & HI as well as APO and FPO addresses. If there will be additional charges, we will notify you prior to shipping your order. We are not able to ship orders internationally through our online ordering process however can arrange international shipping if you call us.

International Shipping

Yes, we ship to Canada and most locations throughout the world. Unfortunately, due to the complex customs, duties and tax structures of various countries, our online catalog cannot process an international order, but we are happy to help you if you call us at 1-845-658-7181 during business hours. Please be prepared to provide us with your shipping address so that we can provide you with a quote for shipping. We do our best to estimate the total cost of your purchase, however you may still be responsible for duties and taxes on the items once they reach your country.

Our shipping days are Monday through Friday. Express, 2-Day and Overnight orders are only shipped Monday through Friday, before 10am, so please take that into account when placing your order, that may add 1-2 days to the ship time of your order

For commercial and larger racks, we may choose to ship them via Freight carrier. If we ship via Freight, your delivery will require an appointment. You will receive a call prior to delivery. Please make sure that your Shipping Address and contact phone number are accurate when placing your order. If an order must be re-routed there will be additional shipping charges

Please contact Customer Service at 1-845-658-7181 for further details if you would like to ship somewhere other than the locations listed above or need expedited shipping. We can ship internationally but will likely have to provide you with a shipping quote based on your specific location. We are here Monday through Friday, 9:00 a.m. to 5:00 p.m. (EST).

In stock items generally ship within 2 business days upon receipt of your order. Wooden cellar racking kits, wooden commercial fixtures and cooling units are built to order and have a 2-4 week production lead time. Racks with custom stain or finish may require additional time. Custom wine cellars can have a 2-8 week production lead time. For current lead times, please contact Customer Service at 1-845-658-7181. We will notify you upon receipt of the order what your specific lead time is expected to be. WineRacks.com does not guarantee any estimated ship date and cannot be held responsible for orders that are delayed due to production changes or Acts of God.

Please open and inspect your purchases immediately upon receipt. WineRacks.com and our suppliers will not be responsible for damaged or missing product reported more than 30 Days after ship date.

Items listed as FREE SHIPPING

FREE SHIPPING DOES NOT APPLY TO ORDERS THAT ARE LESS THAN $10,000 IN TOTAL NO MATTER WHAT PRODUCTS THEY ARE

Periodically, we offer Free Shipping on products in our online catalog. Any item listed as "Free Shipping" or "Shipping Included" will only be shipped within the continental United States using standard ground transportation for free (no expedited shipping available for free). Orders to Alaska, Hawaii or Puerto Rico will have additional charges added after you check out even if listed as "Free Shipping". We will contact you upon receipt of your order to notify you of the shipping costs and collect the payment for the shipping charges.

Commercial Racking & Cooling Units

Because our commercial racking and most cooling units must ship via Freight carrier, and rates are changing constantly, our online system cannot calculate the shipping for these racks so you will not be charged shipping at check out. We will contact you upon receipt of your order to notify you of the shipping costs and collect the payment for the shipping charges.

Outside the Continental US

Items shipping to APO or FPO addresses as well as to Alaska, Hawaii or Puerto Rico or internationally may require additional shipping charges beyond what you were charged at checkout. We will contact you prior to shipment of your product to notify you of any additional shipping charges. Full payment of shipping charges must be received prior to shipment.